Refund Policy
Our guidelines for returns, refunds, and cancellations.
1. Eligibility for Refunds
Refunds are only available for products that are defective, damaged, or incorrectly supplied. Customers must notify us within 7 days of receiving their order to qualify.
2. Non-Refundable Items
The following products cannot be refunded:
- Custom-printed or branded items
- Clearance and promotional items
- Products not returned in original packaging
3. Refund Process
Once your returned item is received and inspected, you will be notified about the approval or rejection of your refund. If approved, the refund will be processed within 7-14 business days to your original payment method.
4. Exchanges
We replace items only if they are defective or damaged. For an exchange request, please email us at hello@teeshaircollection.co.za with your order details.